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TERMS & CONDITIONS

The Legal Bit

OUR TERMS & CONDITIONS

QUOTATION

A quotation is an offer from New Heights Carpentry to the customer to carry out the work described for the specified contract price. Quotations and revised quotations are valid for 28 days from the date of issue. Prices cannot be guaranteed after this period. Each revision of a quotation includes a fully detailed description of the proposed works. Only items or features expressly stated in the quotation are included in the work.

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DEPOSIT & PAYMENT SCHEDULE​

To secure your booking with New Heights Carpentry, a 10% non-refundable deposit is required upon confirmation of your estimate. A further 40% non-refundable deposit is due 6 weeks prior to the start of work. The remaining balance for the carpentry installation will be due on the day of completion.Payments can be made via bank transfer, online payment link, or any other agreed method. Detailed payment instructions will be provided with the invoice. If you have chosen decoration work, it will be handled by our trusted subcontractor, Simon (who is not VAT registered). No VAT will be applied, and the full balance is payable to Simon on the day of completion, with no deposit required.

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DESIGN ADJUSTMENTS & CUSTOMISATIONS 

New Heights Carpentry is committed to ensuring you are completely happy with the design before proceeding. Once the project is agreed upon and the second deposit is paid, any additional changes or requests may impact the timeline or cost. New Heights Carpentry will always strive to accommodate these requests, and any adjustments will be discussed and confirmed before moving forward.​

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CANCELLATION

No agreement or order placed by a client may be cancelled, except with the seller’s written consent. The client must indemnify the seller against all losses, including loss of profit, costs (including labour and materials), damages, charges, and expenses incurred as a result of the cancellation. All monies due will be subject to our standard payment terms.​

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LATE PAYMENTS

Interest on overdue payments will accrue from the due date until the date of payment at a rate of 8% per month above the Bank of England’s base rate, with part of a month treated as a full month for this purpose. Interest is payable even if the account or part of it is subject to dispute.

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DISPUTES

Any disputes regarding the invoice or work carried out must be raised in writing within 5 days of the invoice date. If no written notification is received within this period, payment is due, and any disputes will be handled internally, with interest accruing as specified above.

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VARIATIONS AND EXTRAS

Any unforeseen work or variations will be agreed upon before commencement, with a fixed quotation provided where possible. In other cases, a day rate of £35.00 per hour (plus VAT) for carpentry work, plus materials at cost + 15%, will apply.

 

DECORATION

Decoration services are not included in our standard quotations unless specifically requested. If you opt for decoration, it will be carried out by our trusted subcontractor, Simon, with separate payment terms as outlined above.

 

DURATION OF WORKS

The estimated time for completion of installation is our best estimate prior to commencement. We cannot accept liability for any costs, losses, or expenses incurred due to delays.

 

PARKING

Please provide parking permits or vouchers where required. Our quotes do not include parking expenses.

 

RUBBISH DISPOSAL

The cost of disposing of unwanted items is usually included in the written quotation. However, New Heights Carpentry does not accept responsibility for the removal of hazardous waste such as asbestos, gas canisters, fridges, and freezers.

 

WORK SPACE

Ensure there is ample space for New Heights Carpentry to work. The area should be clear of all personal belongings unless agreed otherwise. We provide dust sheets, and all tools have professional dust extraction ports, but some fine dust may settle. Please ensure all fragile or easily damaged items are removed.

 

MEDIA

New Heights Carpentry takes pictures of project progress. We reserve the right to use these pictures in our portfolio, on our website, and on social media for marketing purposes. Please inform us via email at the start of your project if you do not consent to this.

 

CHANGES TO OUR TERMS AND CONDITIONS

New Heights Carpentry may update this policy periodically. We encourage you to review this statement regularly. This policy was last updated in September 2024.

new heights carpentry terms and conditions
PRIVACY POLICY

New Heights Carpentry is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

 

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

 

Definition of personal data

Personal Data means any data that relates to an identifiable person who can be directly /  indirectly identified from that data. In this case, it means personal data that you give to us via our site New Heights Carpentry. By providing your personal data, you agree that we can use your personal data in accordance with this policy.

 

How do we collect information from you?

We collect information from you in the following ways:

  • When you contact us through our enquiry page, online chat service, or business What's App Service.

  • When you browse our website (see also our Cookie Policy)

  • When you leave feedback or a review

 

What type of information is collected from you?

When you submit an enquiry, you will be asked to submit personal information so we can fulfil your enquiry and provide you with the best level of service. When you make an enquiry booking New Heights Carpentry will collect information such as:

  • Your name

  • Your address

  • Your telephone number

  • Your email address (used for estimates, booking confirmation and status updates, and feedback emails)

  • Any comments/feedback you submit 

 

When you access our website

There is Device Information about your computer hardware and software that is automatically collected by New Heights Carpentry. This information can include:

  • Cookies

  • Device type (e.g. computer, mobile, laptop or tablet)

  • Operating system

  • Access times

  • IP address

  • Browser information (for example: type, history and language)

  • Settings

  • Referring website addresses

  • Other data about your device to provide the services as otherwise described in this policy

  • Location information (we may receive your generic location, such as city or town)

 

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete an enquiry booking or because it is in our legitimate interests. We require the information outlined in the section above to understand your needs and provide you with a better service, and in particular for the following reasons:

Sending you emails (estimates, invoices, feedback requests, newletters) We may use the information to customise the website according to your interests.

 

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold. You may choose to restrict the collection or use of your personal information at any point. Please refer to the ‘Your Choices’ section of this Privacy Policy for further details.

 

How and where do we store data?

All information collected from users of this site is owned solely by New Heights Carpentry. We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy. 

 

Your Choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties. You have a right to request a copy of the personal information that New Heights Carpentry holds about you and have any inaccuracies corrected. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.  We use customer feedback to develop and improve our services and may post your comments about our services on our feedback page. If you do not wish to have your comments posted on our website, please indicate your desire not to be included by notifying us via email. You can change your preferences at any time by contacting us by email.

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Contact information

If you believe that New Heights Carpentry has not adhered to this Privacy Policy, please contact us and we will aim to use commercially reasonable efforts to promptly determine and remedy the problem. If you have a question or query in respect of the information collected on this website, please email us. 

 

Changes to our privacy policy

Occasionally New Heights Carpentry may update this Privacy Policy, we therefore encourage you to periodically review this statement, this policy was last updated in January 2024.

new heights carpentry terms and conditions
OUR COOKIE POLICY

To make this site work properly, we sometimes place small data files called cookies on your device. Like many other websites, we may use them to help you personalise your online experience. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

What is a Cookie?​

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences such as language, font size and other display preferences over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

 

What do we collect?

Cookies will not specifically identify the user, collecting information such as:

  • Device type (e.g. mobile, computer, laptop, tablet)

  • Operating system

  • IP address

  • Access times

  • Browser information (e.g., type, language, and history)

  • Referring website addresses

  • Settings

  • Other data about your device to provide the services as otherwise described in this policy

  • Location information (we may receive your generic location, such as city or neighbourhood)

 

The information will be used internally for web site traffic analysis. However, we assume no responsibility for the security of this information. This information helps us learn about the geographical distribution of our website visitors, and the technology they use to access our site. This information is never connected with the personal information you supply to us if you register with us as a customer.

 

How are cookies used?​

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. To read Google's privacy policy please visit Google Privacy.

 

The cookies we collect may be used for:

  • Essential website functionality

  • Enhancing the website performance

  • Website traffic analysis

  • Logging users' actions

  • Behavioural advertising

  • User identification

 

How to control cookies​

You can block or restrict the use of cookies through your browser settings. For more information on cookies, their use and blocking them please visit www.aboutcookies.org.uk. Please note if you do block or restrict the use of cookies you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

 

Changes to our Cookie Policy

Occasionally New Heights Carpentry may update this Cookie Policy, we therefore encourage you to periodically review this statement, this policy was last updated in January 2024.

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